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Level 1 |
Level 2 |
Level 3 |
Level 4 |
Technical Skill |
UNDER SUPERVISION
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AUTONOMOUS
|
MASTER
|
EXPERT
|
Warehousing |
UNDER SUPERVISION
Able to follow picking packing technics for different types of items (cold chain, DGR…)
Be informed of safety and security guidelines about warehousing Knowledge of administrative tools (from stock card user to WMS management. |
AUTONOMOUS
Able to use all the warehouse's devices and premises
Knowledge of warehouse layout and good flows
Able to use basic administrative tools (stock cards)
Able to explain safety and security guidelines about warehousing
Quality control knowledge
Understanding of good distribution practices (GDP) on handling, controlling and storing
Able to explain picking packing techniques for different types of items (cold chain, DGR...) Able to follow the instructions coming from a specific stock management theory (FEFO, shelf line, etc.) |
MASTER
Knowledge of warehouse's devices and premises
Able to design basic warehouse layout
Knowledge of administrative tools and able to provide monthly reports
Be able to follow up monthly data from stock and to prevent stock ruptures and expiry drugs
Able to elaborate procedures on safety and security
Able to elaborate procedures on good distribution practices
Able to elaborate procedures on quality control
Able to define picking packing techniques according to the item typology Able to define stock management theories according to the item typology. |
EXPERT
Able to design a warehouse layout
Knowledge for complex administrative tools (e.g. WMS)
Able to design safety and security rules for a warehouse Able to put in place mapping/assessment of good distribution practices. |
Transport |
UNDER SUPERVISION
Able to read incoming transport documents and to write outcoming transport documents Capacity to detect anomalies at the moment of reception and to declare a claim. |
AUTONOMOUS
Knowledge of incoterms Able to evaluate the incidence of transport costs. |
MASTER
Knowledge on freight forwarding (local and international)
Able to calculate and analyse transport costs according to different modes
Able to calculate transport lead times
Able to follow up transport claims
Knowledge for good distribution practices on transport
Knowledge of IATA and other regulations
Knowledge of transport insurance Able to write local transport contracts. |
EXPERT
Knowledge of international multimodal solutions (FFC, air and containers)
Able to put in place mapping/assessment of good distribution practices Able to launch a tender processes for freight forwards. |
Customs |
UNDER SUPERVISION
Be informed of importation constraints and lead time. |
AUTONOMOUS
|
MASTER
Knowledge of freight forwarding from a custom point of view Understanding of custom cost calculation Understanding of the local custom process. Able to identify the key actors of the importation process |
EXPERT
Knowledge of international custom system. |
Procurement |
UNDER SUPERVISION
Understanding of the MSF purchasing package Knowledge of local market (in terms of suppliers, prices, availability, etc.) |
AUTONOMOUS
Able to bargain prices and the sell's conditions
Able to compare quotations Able to make basic contracts. |
MASTER
Able to analyse a market (local)
Knowledge of negotiation/consultation techniques
Knowledge of supplier's evaluation techniques
Capacity to translate requirements into sourcing strategy Able to write complex contracts with suppliers. |
EXPERT
Able to launch an international/regional call for tender Able to make a full cost analysis. |
Supply IS |
UNDER SUPERVISION
Able to use supply software with regards to their activity. |
AUTONOMOUS
Able to use supply software in the entire supply chain. |
MASTER
Able to put in place procedures to guide basic users Able to control the procedures are in place able to configure the tools and master data Able to keep the tool updated Able to make daily reports form the tool. |
EXPERT
Able to extract data and to analyse it (volume of activity, volume of purchasing, lead time, etc.) able to produce indicators to measure performance. |
Demand Planning |
UNDER SUPERVISION
Understanding of stock levels, thresholds and consumptions and be able to react on alarm |
AUTONOMOUS
Able to calculate stock levels, thresholds and consumptions |
MASTER
Able to elaborate order and distribution planning (ability to manage forecast, supply chain factors, contract with suppliers, constraints and lead-times to issue planning). |
EXPERT
|
Customer Service Management |
UNDER SUPERVISION
Able to understand priority and constraints of the customer. |
AUTONOMOUS
|
MASTER
Able to work according to client requirements Knowledge of downstream claim management Able to establish customer reports. |
EXPERT
Able to write service level agreement (SLA) Able to determine mutually satisfying goals (shared KPIs). |
Supply process Synchronization |
UNDER SUPERVISION
|
AUTONOMOUS
|
MASTER
Able to collect indicators and to analyse them with regards to their activities |
EXPERT
Able to design and optimize supply flows
Able to organize all the resources contributing to the supply chain Able to design specific indicators and analyse them on the entire supply chain and to take corrective actions. |
Collaborative planning |
UNDER SUPERVISION
Ability to collect the demand from the customer and transfer it into the supply information system. |
AUTONOMOUS
Update MSF Supply information systems and alert stakeholder at milestones and when data accuracy is question, in a proactive and interdepartemental collaboration. |
MASTER
Implement precise and detailed planning and educates stakeholders |
EXPERT
Proactively elaborate with requesters the optimal planning strategy regarding progams needs and items characteristics |
Warehousing
MASTER
Knowledge of warehouse's devices and premises
Able to design basic warehouse layout
Knowledge of administrative tools and able to provide monthly reports
Be able to follow up monthly data from stock and to prevent stock ruptures and expiry drugs
Able to elaborate procedures on safety and security
Able to elaborate procedures on good distribution practices
Able to elaborate procedures on quality control
Able to define picking packing techniques according to the item typology
Able to define stock management theories according to the item typology.
Transport
MASTER
Knowledge on freight forwarding (local and international)
Able to calculate and analyse transport costs according to different modes
Able to calculate transport lead times
Able to follow up transport claims
Knowledge for good distribution practices on transport
Knowledge of IATA and other regulations
Knowledge of transport insurance
Able to write local transport contracts.
Customs
MASTER
Knowledge of freight forwarding from a custom point of view
Understanding of custom cost calculation
Understanding of the local custom process.
Able to identify the key actors of the importation process
Procurement
MASTER
Able to analyse a market (local)
Knowledge of negotiation/consultation techniques
Knowledge of supplier's evaluation techniques
Capacity to translate requirements into sourcing strategy
Able to write complex contracts with suppliers.
Supply IS
MASTER
Able to put in place procedures to guide basic users
Able to control the procedures are in place
able to configure the tools and master data
Able to keep the tool updated
Able to make daily reports form the tool.
Demand Planning
MASTER
Able to elaborate order and distribution planning (ability to manage forecast, supply chain factors, contract with suppliers, constraints and lead-times to issue planning).
Customer Service Management
EXPERT
Able to write service level agreement (SLA)
Able to determine mutually satisfying goals (shared KPIs).
Supply process Synchronization
EXPERT
Able to design and optimize supply flows
Able to organize all the resources contributing to the supply chain
Able to design specific indicators and analyse them on the entire supply chain and to take corrective actions.
Warehousing
UNDER SUPERVISION
Able to follow picking packing technics for different types of items (cold chain, DGR…)
Be informed of safety and security guidelines about warehousing
Knowledge of administrative tools (from stock card user to WMS management.
Transport
AUTONOMOUS
Knowledge of incoterms
Able to evaluate the incidence of transport costs.
Customs
UNDER SUPERVISION
Be informed of importation constraints and lead time.
Procurement
UNDER SUPERVISION
Understanding of the MSF purchasing package
Knowledge of local market (in terms of suppliers, prices, availability, etc.)
Supply IS
MASTER
Able to put in place procedures to guide basic users
Able to control the procedures are in place
able to configure the tools and master data
Able to keep the tool updated
Able to make daily reports form the tool.
Demand Planning
UNDER SUPERVISION
Understanding of stock levels, thresholds and consumptions and be able to react on alarm
Customer Service Management
MASTER
Able to work according to client requirements
Knowledge of downstream claim management
Able to establish customer reports.
Supply process Synchronization
MASTER
Able to collect indicators and to analyse them with regards to their activities
Warehousing
MASTER
Knowledge of warehouse's devices and premises
Able to design basic warehouse layout
Knowledge of administrative tools and able to provide monthly reports
Be able to follow up monthly data from stock and to prevent stock ruptures and expiry drugs
Able to elaborate procedures on safety and security
Able to elaborate procedures on good distribution practices
Able to elaborate procedures on quality control
Able to define picking packing techniques according to the item typology
Able to define stock management theories according to the item typology.
Transport
UNDER SUPERVISION
Able to read incoming transport documents and to write outcoming transport documents
Capacity to detect anomalies at the moment of reception and to declare a claim.
Supply IS
UNDER SUPERVISION
Able to use supply software with regards to their activity.
Demand Planning
AUTONOMOUS
Able to calculate stock levels, thresholds and consumptions
Customer Service Management
UNDER SUPERVISION
Able to understand priority and constraints of the customer.
Supply process Synchronization
MASTER
Able to collect indicators and to analyse them with regards to their activities
Transport
AUTONOMOUS
Knowledge of incoterms
Able to evaluate the incidence of transport costs.
Customs
UNDER SUPERVISION
Be informed of importation constraints and lead time.
Procurement
MASTER
Able to analyse a market (local)
Knowledge of negotiation/consultation techniques
Knowledge of supplier's evaluation techniques
Capacity to translate requirements into sourcing strategy
Able to write complex contracts with suppliers.
Supply IS
UNDER SUPERVISION
Able to use supply software with regards to their activity.
Customer Service Management
UNDER SUPERVISION
Able to understand priority and constraints of the customer.
Supply process Synchronization
MASTER
Able to collect indicators and to analyse them with regards to their activities
Transport
MASTER
Knowledge on freight forwarding (local and international)
Able to calculate and analyse transport costs according to different modes
Able to calculate transport lead times
Able to follow up transport claims
Knowledge for good distribution practices on transport
Knowledge of IATA and other regulations
Knowledge of transport insurance
Able to write local transport contracts.
Customs
MASTER
Knowledge of freight forwarding from a custom point of view
Understanding of custom cost calculation
Understanding of the local custom process.
Able to identify the key actors of the importation process
Supply IS
UNDER SUPERVISION
Able to use supply software with regards to their activity.
Customer Service Management
UNDER SUPERVISION
Able to understand priority and constraints of the customer.
Supply process Synchronization
MASTER
Able to collect indicators and to analyse them with regards to their activities
Transport
UNDER SUPERVISION
Able to read incoming transport documents and to write outcoming transport documents
Capacity to detect anomalies at the moment of reception and to declare a claim.
Customs
UNDER SUPERVISION
Be informed of importation constraints and lead time.
Procurement
AUTONOMOUS
Able to bargain prices and the sell's conditions
Able to compare quotations
Able to make basic contracts.
Supply IS
UNDER SUPERVISION
Able to use supply software with regards to their activity.
Customer Service Management
UNDER SUPERVISION
Able to understand priority and constraints of the customer.
Warehousing
UNDER SUPERVISION
Able to follow picking packing technics for different types of items (cold chain, DGR…)
Be informed of safety and security guidelines about warehousing
Knowledge of administrative tools (from stock card user to WMS management.
Warehousing
MASTER
Knowledge of warehouse's devices and premises
Able to design basic warehouse layout
Knowledge of administrative tools and able to provide monthly reports
Be able to follow up monthly data from stock and to prevent stock ruptures and expiry drugs
Able to elaborate procedures on safety and security
Able to elaborate procedures on good distribution practices
Able to elaborate procedures on quality control
Able to define picking packing techniques according to the item typology
Able to define stock management theories according to the item typology.
Transport
MASTER
Knowledge on freight forwarding (local and international)
Able to calculate and analyse transport costs according to different modes
Able to calculate transport lead times
Able to follow up transport claims
Knowledge for good distribution practices on transport
Knowledge of IATA and other regulations
Knowledge of transport insurance
Able to write local transport contracts.
Customs
MASTER
Knowledge of freight forwarding from a custom point of view
Understanding of custom cost calculation
Understanding of the local custom process.
Able to identify the key actors of the importation process
Procurement
MASTER
Able to analyse a market (local)
Knowledge of negotiation/consultation techniques
Knowledge of supplier's evaluation techniques
Capacity to translate requirements into sourcing strategy
Able to write complex contracts with suppliers.
Supply IS
MASTER
Able to put in place procedures to guide basic users
Able to control the procedures are in place
able to configure the tools and master data
Able to keep the tool updated
Able to make daily reports form the tool.
Demand Planning
MASTER
Able to elaborate order and distribution planning (ability to manage forecast, supply chain factors, contract with suppliers, constraints and lead-times to issue planning).
Customer Service Management
EXPERT
Able to write service level agreement (SLA)
Able to determine mutually satisfying goals (shared KPIs).
Supply process Synchronization
EXPERT
Able to design and optimize supply flows
Able to organize all the resources contributing to the supply chain
Able to design specific indicators and analyse them on the entire supply chain and to take corrective actions.
Warehousing
AUTONOMOUS
Able to use all the warehouse's devices and premises
Knowledge of warehouse layout and good flows
Able to use basic administrative tools (stock cards)
Able to explain safety and security guidelines about warehousing
Quality control knowledge
Understanding of good distribution practices (GDP) on handling, controlling and storing
Able to explain picking packing techniques for different types of items (cold chain, DGR...)
Able to follow the instructions coming from a specific stock management theory (FEFO, shelf line, etc.)
Transport
UNDER SUPERVISION
Able to read incoming transport documents and to write outcoming transport documents
Capacity to detect anomalies at the moment of reception and to declare a claim.
Customs
Procurement
AUTONOMOUS
Able to bargain prices and the sell's conditions
Able to compare quotations
Able to make basic contracts.
Supply IS
AUTONOMOUS
Able to use supply software in the entire supply chain.
Demand Planning
AUTONOMOUS
Able to calculate stock levels, thresholds and consumptions
Customer Service Management
MASTER
Able to work according to client requirements
Knowledge of downstream claim management
Able to establish customer reports.
Supply process Synchronization
MASTER
Able to collect indicators and to analyse them with regards to their activities
Collaborative planning
AUTONOMOUS
Update MSF Supply information systems and alert stakeholder at milestones and when data accuracy is question, in a proactive and interdepartemental collaboration.
Warehousing
EXPERT
Able to design a warehouse layout
Knowledge for complex administrative tools (e.g. WMS)
Able to design safety and security rules for a warehouse
Able to put in place mapping/assessment of good distribution practices.
Transport
UNDER SUPERVISION
Able to read incoming transport documents and to write outcoming transport documents
Capacity to detect anomalies at the moment of reception and to declare a claim.
Customs
Procurement
UNDER SUPERVISION
Understanding of the MSF purchasing package
Knowledge of local market (in terms of suppliers, prices, availability, etc.)
Supply IS
MASTER
Able to put in place procedures to guide basic users
Able to control the procedures are in place
able to configure the tools and master data
Able to keep the tool updated
Able to make daily reports form the tool.
Demand Planning
AUTONOMOUS
Able to calculate stock levels, thresholds and consumptions
Customer Service Management
MASTER
Able to work according to client requirements
Knowledge of downstream claim management
Able to establish customer reports.
Supply process Synchronization
EXPERT
Able to design and optimize supply flows
Able to organize all the resources contributing to the supply chain
Able to design specific indicators and analyse them on the entire supply chain and to take corrective actions.
Warehousing
Transport
UNDER SUPERVISION
Able to read incoming transport documents and to write outcoming transport documents
Capacity to detect anomalies at the moment of reception and to declare a claim.
Customs
UNDER SUPERVISION
Be informed of importation constraints and lead time.
Procurement
UNDER SUPERVISION
Understanding of the MSF purchasing package
Knowledge of local market (in terms of suppliers, prices, availability, etc.)
Supply IS
AUTONOMOUS
Able to use supply software in the entire supply chain.
Demand Planning
Customer Service Management
MASTER
Able to work according to client requirements
Knowledge of downstream claim management
Able to establish customer reports.
Supply process Synchronization
Warehousing
AUTONOMOUS
Able to use all the warehouse's devices and premises
Knowledge of warehouse layout and good flows
Able to use basic administrative tools (stock cards)
Able to explain safety and security guidelines about warehousing
Quality control knowledge
Understanding of good distribution practices (GDP) on handling, controlling and storing
Able to explain picking packing techniques for different types of items (cold chain, DGR...)
Able to follow the instructions coming from a specific stock management theory (FEFO, shelf line, etc.)
Transport
AUTONOMOUS
Knowledge of incoterms
Able to evaluate the incidence of transport costs.
Customs
UNDER SUPERVISION
Be informed of importation constraints and lead time.
Procurement
UNDER SUPERVISION
Understanding of the MSF purchasing package
Knowledge of local market (in terms of suppliers, prices, availability, etc.)
Supply IS
MASTER
Able to put in place procedures to guide basic users
Able to control the procedures are in place
able to configure the tools and master data
Able to keep the tool updated
Able to make daily reports form the tool.
Demand Planning
AUTONOMOUS
Able to calculate stock levels, thresholds and consumptions
Customer Service Management
MASTER
Able to work according to client requirements
Knowledge of downstream claim management
Able to establish customer reports.
Supply process Synchronization
MASTER
Able to collect indicators and to analyse them with regards to their activities
Knowledge Level Definition
Basic knowledge
Shows a general understanding of the main principles but cannot explain how they can be translated into specific action/activities
Provides definition based on «don'ts» more than «dos». Has a clear perception of actions which should be avoided rather than those which should be taken
Good knowledge
Understands the logical frame in which rules and regulations are developed and recognizes the reasons underpinning their adoption
Understands the logical link between main principles and secondary level rules
Knows the impact and the consequences coming from the implementation of his knowledge, within his area/function/department
Sound Knowledge
(See good knowledge), and in addition:
Deep technical knowledge of a matter, applicable to the resolution of complex problems
Excellent/perfect knowledge
Detailed knowledge of a matter, its history and evolution within the organization
State of the art of technical knowledge for the organization, aware of its importance as critical assets to the organization's success
Deep awareness of impact and consequences coming from the implementation of his knowledge, within the whole organization