MM01109
LABORATORY MANAGER
Level 10
Reports to (Hierarchical)
Project Coordinator
Reports to (Functional)
Medical Coordinator
Job Family
Medical and Paramedical
Main Purpose
Defining, implementing and monitoring all laboratory activities in the project area including management of relevant staff, according to MSF protocols in order to ensure the quality of the laboratory work
Accountabilities
- Participating in the definition and update of the laboratory activities, including its budget, and assisting in the medical diagnosis and the treatment of diseases of the patients. Supervising laboratory activities in health facilities.
- Performing quality control tests and analysis, ensuring the compliance to the basic plans of the laboratory and that all tests (serology, hematology, biochemistry, bacteriology, parasitology, compatibility, etc.) are done correctly and according to prescriptions
- Ensuring that the hygiene and safety protocols both for individual as well as for collective protection (i.e. required clothes and equipment, hygiene and universal precautions, etc.) are implemented in laboratories and that the cleaning personnel is informed about biohazards.
- Ensuring proper registration and records of all lab related activities, implementing a correct use of the associated management (EpyTryp. etc.), in order to have proper records of laboratory activities. Preparing and sending slides/samples for external quality control
- Ensuring confidentiality of all patients’ laboratory results at any time, according to protocols in place
- In coordination with the project biomedical service supervising the appropriate use of medical devices under his/her responsibility so they can be used at any time (e.g. correct automatic instrument calibrations and correct and updated inventories of laboratory material and equipment)anticipating and communicating future needs.
- Planning and supervising, in close coordination with the HR department, the associated processes (recruitment, training, performance evaluation, development and internal/external communication) of the laboratory staff of the project in order to improve staff capabilities and to ensure both the sizing and the amount of knowledge required
- Compiling, analyzing and reporting on lab activities and results to the medical staff and the immediate supervisor providing data on complications, the total number and types of tests and in general, any problem with the staff and / or laboratory material. Also participating in the development of epidemiological reports relating to MSF health services
Education
Essential laboratory technician diploma, desirable specialization or training in tropical diseases or other laboratory domains
Experience
At least 2 year experience as a lab tech. Desirable previous working experience with MSF or other NGOs. Also desirable experience in developing countries
Language Level Description
B2 Independent User
Vantage or upper intermediate
- Can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in his/her field of specialisation.
- Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party.
- Can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue giving the advantages and disadvantages of various options.
Technical Skills
Data management
Master
Able to analyze complex and heterogeneous data
Able to ensure data quality controlL3 Able to analyze complex and heterogeneous data
Able to ensure data quality control
Person / material hygiene
Under Supervision
Capacity to ensure adequate use of Personal Protective Equipment (PPE)
Infection control
Master
Understanding of bio-hazard risk (secure waste disposal)
Appropriation of MSF Infection control protocols and proceduresL3 Understanding of bio-hazard risk (secure waste disposal)
Appropriation of MSF Infection control protocols and procedures
Pharmacy
Expert
Able to perform rational use of prescription analysis
Able to ensure quality control on drug management
Knowledge of drugs: action, interaction and side effects
Able to evaluate the quality level of patient therapy education
Mastery of pharmacy management softwareL4 Able to perform rational use of prescription analysis
Able to ensure quality control on drug management
Knowledge of drugs: action, interaction and side effects
Able to evaluate the quality level of patient therapy education
Mastery of pharmacy management software
Stock
Under Supervision
Able to manage ward/OT material stock (inventory, refilling)
Able to evaluate equipment status (availability, functioning)
L1 able to manage ward/OT material stock (inventory, refilling)
Able to evaluate equipment status (availability, functioning)
Lab
Master
Knowledge of safe transfusion practices
Knowledge of laboratory testing (indication, handling, performing, delivery)
Knowledge of Lab monitoring software (EPItrip, etc.)
Bio Med
Autonomous
Capacity to provide basic periodic maintenance of biomedical device
Transversal Competencies
Commitment to MSF’s Principles
Demonstrates loyalty, awareness and respect for MSF’s values
- Expresses his/her interest by talking/asking/giving informed opinions about MSF’s activities.
- Expresses he/she wants to work with MSF because of its principles and mission.
- Overtly expresses his/her satisfaction at belonging to MSF and defends MSF’s social mission.
- Refers to beneficiaries* when speaking about his/her own work.
- Always transmits a positive image of MSF in front of both colleagues and external people.
- Translates the principles of MSF into actions.
Behavioural Flexibility
Facilitates and helps to bring about changes in others
- Sets up mechanisms that can minimise the impact of an “expected change” on others, for instance, a good briefing.
- Communicates and provides information even when he/she is not the team leader.
Results and Quality Orientation
Improves performance and sets ambitious and realistic goals
- Strives to continually improve work methods.
- Suggests news ways of increasing efficiency in his/her field of action.
- Demonstrates a continuous learning attitude.
- Sets as an objective the improvement of the process.
Teamwork and Cooperation
Encourages, engages and motivates people to work as a team
- Shows he/she values the experience and input of other team members through empathetic communication.
- Makes decisions taking into account how they affect the team.
- Actively seeks input from team members to define how they will work together.
- Makes sure the common objective is known and supported by all the team.
- Works to achieve cohesion and a spirit of cooperation in the team.
- Involves the team in the decision-making process that may affect all its members.
People Management and Development
Gives feedback and sets limits
- Informs and gives feedback about results achieved by the team.
- Individually rectifies ineffective behaviour through constructive feedback.
- Acknowledges the positive performance of his/her collaborators, using suitable techniques for the follow-up appraisal.
- Manages any discrepancies between team members’ expectations and the reality of their situation.
- Is approachable and makes time for all team members.